Frustrated
I signed up as a silver member and do not have access to see all the episodes of a silver member. Do I have to wait until you receive the money. Have receipt that shows its been paid.
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I signed up as a silver member and do not have access to see all the episodes of a silver member. Do I have to wait until you receive the money. Have receipt that shows its been paid.
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Thank you for your response and for bringing this issue to our attention.
Firstly, I would like to sincerely apologize for the confusion and inconvenience caused. It appears there was an oversight on our part regarding the membership settings for certain content. The content you referred to should have been accessible to gold membership holders or above, and not silver members as initially indicated. This error on our end led to the misunderstanding, and we are truly sorry for this.
After investigating based on your feedback, we believe the content in question is "Long Time No See." Thanks to your helpful input, we have now correctly set this content to be accessible for gold membership holders and above.
We understand your frustration and appreciate your willingness to support the creators and artists through our platform. We recognize that the value we provide to our members must align with their expectations and affordability.
We are grateful for your support and understanding, and if there's anything else we can assist you with or any other feedback you have, please don't hesitate to let us know.
Warm regards, STRONGBERRY Support Team